Terelight

Privacy Policy

TereLight AI Solutions

Last Updated: April 2026

https://terelight.com | support@terelight.com

1. Introduction

TereLight (“we,” “our,” or “us”) is committed to handling personal data responsibly and transparently. This Privacy Policy sets out how we collect, use, store, and disclose information in connection with our website and AI-powered chatbot and voice agent services (collectively, “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. Where we are required by law to obtain your consent, we will do so separately.

2. Our Role Under Data Protection Law

TereLight operates in different capacities depending on the context in which data is processed:

Data Controller: We act as a data controller in respect of personal data collected directly through our website, marketing activities, and client onboarding processes.
Data Processor: Where we deploy AI chatbot or voice agent solutions on behalf of our clients, we may process end-user data as a data processor, acting strictly on the documented instructions of the relevant client (who acts as the data controller in that context).

Clients who deploy our Services on their own platforms are independently responsible for ensuring they have a lawful basis for collecting and submitting data to TereLight, and for providing appropriate privacy notices to their own end users.

3. Information We Collect

a. Information You Provide Directly

When you engage with our website or Services, you may provide:

Contact and identity information (such as name, email address, phone number, and company details)
Messages, enquiries, and communications submitted via web forms or chatbot interfaces
Account registration and onboarding information

b. Automatically Collected Information

When you visit our website, we automatically collect certain technical and usage data, including:

IP address, browser type, device identifiers, and operating system
Pages visited, time spent, referral sources, and navigation behaviour
Data collected via cookies and similar tracking technologies (see Section 8)

c. Chatbot and Voice Agent Interaction Data

When end users interact with AI-powered chatbots or voice agents deployed through our Services, we may collect:

Conversation content and interaction logs
Session timestamps, duration, and frequency
Metadata associated with the interaction (such as approximate location derived from IP address, device type, and language settings)

We do not intentionally collect special categories of personal data (such as health, biometric, or financial information). If such data is provided incidentally through a chatbot interaction, it is handled with appropriate care and is not used for any secondary purpose.

4. Third-Party Technology and Processing

TereLight’s Services are delivered using third-party technology infrastructure. Data processed through our Services may pass through or be handled by third-party providers, including hosting and cloud infrastructure, AI and language model platforms, analytics tools, and payment processors.

These providers are engaged to support the delivery of our Services and are subject to appropriate contractual obligations. Where required, we put in place data processing agreements with such providers in accordance with applicable law.

TereLight takes reasonable steps to ensure that third-party providers maintain appropriate security and confidentiality standards. However, we are not responsible for the independent data practices of third-party platforms beyond the scope of our contractual arrangements with them.

5. How We Use Personal Data

We process personal data only where we have a lawful basis to do so. We use personal data for the following purposes:

To provide, operate, and support our Services
To configure, maintain, and improve AI chatbot and voice agent solutions
To respond to client and end-user enquiries
To manage client accounts, billing, and contractual relationships
To send service-related communications and, where consent has been obtained, marketing communications (with the ability to opt out at any time)
To comply with legal and regulatory obligations

We may also use anonymised and aggregated data—which cannot be used to identify individuals—to analyse trends, improve system performance, and develop our services.

6. Sharing of Personal Data

We do not sell, rent, or trade personal data. We may share personal data in the following limited circumstances:

With service providers: Third parties engaged to support the delivery of our Services (including hosting providers, AI platforms, analytics tools, and payment processors), under appropriate contractual protections
With clients: Where we process data on behalf of a client, relevant interaction data may be accessible to that client in their capacity as the data controller
With legal or regulatory authorities: Where required to do so by applicable law, court order, or legitimate regulatory request
In connection with a business transaction: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to equivalent privacy protections

Any sharing of personal data is carried out on a need-to-know basis and subject to appropriate safeguards.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required to fulfil our legal and contractual obligations.

Retention periods vary depending on the type of data and the context of collection. Chatbot interaction logs and conversation data may be anonymised or permanently deleted following a defined retention period, unless retention is required for legal, regulatory, or security purposes.

Where you request deletion of your data, we will action that request in accordance with applicable law and within a reasonable timeframe, subject to any overriding legal obligations.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to support core functionality, understand how visitors use our site, and improve the overall user experience.

Cookies we use may include:

Strictly necessary cookies: Required for the website to function and cannot be disabled
Analytical and performance cookies: Used to understand visitor behaviour and improve our website (these may be disabled without affecting core functionality)

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of our website.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), access controls, and internal data handling policies.

Whilst we take data security seriously, no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of data transmitted to or from our Services, and clients and users do so at their own risk. In the event of a personal data breach that poses a risk to individuals, we will notify the relevant authorities and affected parties as required by law.

10. International Data Transfers

TereLight operates within the European Economic Area (EEA). In connection with the delivery of our Services, personal data may be transferred to, or processed by, third-party providers located outside the EEA.

Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection law. This may include transfers to countries recognised as providing an adequate level of protection, or the use of standard contractual clauses approved by the European Commission.

11. Your Rights

Where applicable data protection law confers rights on you in respect of your personal data, you may be entitled to:

Access: Request confirmation of whether we hold your personal data and obtain a copy
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data, subject to applicable legal obligations
Restriction: Request that we restrict the processing of your data in certain circumstances
Objection: Object to processing carried out on the basis of legitimate interests
Portability: Request that your data be provided in a structured, machine-readable format where technically feasible
Withdrawal of consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@terelight.com. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

12. Children’s Privacy

Our Services are not directed at, and are not intended to be used by, individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete such data promptly.

13. Third-Party Links and Services

Our website or Services may contain links to third-party websites or integrations with external platforms. This Privacy Policy applies solely to TereLight’s own data practices. We are not responsible for the privacy practices of any third-party websites or services and encourage you to review their respective privacy policies before submitting any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. Where changes are material, we will endeavour to provide reasonable notice, which may include updating the “Last Updated” date at the top of this document and, where appropriate, notifying clients directly.

Continued use of our Services following any update to this Privacy Policy constitutes your acknowledgment of the revised terms.

15. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

TereLight AI Solutions

Website: https://terelight.com

Email: support@terelight.com

We are committed to resolving any concerns promptly and in accordance with our legal obligations.